Originally published at: USPS Delivery Satisfaction Numbers Trending Downward - FreightWaves
USPS delivery satisfaction numbers are trending downward according to the USPS OIG Spring 2018 Semiannual Report to Congress released at the end of May 2018. On page 15 of the report, there is a Delivery Satisfaction Report Card that details USPS customer satisfaction with the delivery of mail for the last three fiscal years (15,…