Originally published at: The One-Page SOP Every Owner Operator Should Be Using - FreightWaves
Let’s say this upfront: if your dispatcher doesn’t have a one-page SOP taped to the wall, you’re already behind. I’ve walked into hundreds of dispatch offices—some as clean as a cockpit, others looking like a paperwork tornado touched down. But there’s one thing that separates a dispatcher who owns the day from one who reacts…