Originally published at: FMCSA responds 2X to ongoing problems with Motus rollout - FreightWaves
FMCSA, including its director, has released two statements on problems with the rollout of the Motus registration system.
So much stress would be reduced if they could just respond to messages. With Chat and Phones not working, you have to send a request via a form or an email. First email sent with questions was over two weeks ago with no response.
What is interesting is that the Portal is back up. Assumption is that this will allow a carrier to access the portal, make sure the account “owner” can link their Login.gov access to the DOT then it should work with Motus.
Unfortunately, the carriers we are testing this with can not get past the selfie process. Another issue that is not being addressed by the FMCSA.