Originally published at: USPS Call Center Debacle - FreightWaves
The USPS OIG has released a “white paper” report concerning extremely long wait times for customers calling the 1-800-ASK-USPS call center. News reports and personal experiences detail wait times of as much as one to three hours. In 2017, 19 million callers attempted to speak to a customer service agent. Of those, only 11.5 million…