Originally published at: https://www.freightwaves.com/news/the-kpi-breakdown-every-dispatcher-should-know
As a carrier with enough units that you hire an internal dispatch team, understanding how to measure their performance is critical. If your dispatcher is only focused on picking loads and calling drivers, you’ve got a major blind spot in your operation. Because in today’s market, dispatch isn’t just about movement—it’s about measurement. And if…