Originally published at: Driver Coaching Scripts That Actually Improve CSA Scores - FreightWaves
Most fleets don’t have a safety problem—they have a communication problem. Unsafe driving, HOS violations, maintenance issues—those don’t happen in a vacuum. They happen when expectations aren’t clear, coaching is inconsistent, and drivers feel like they’re being scolded, not supported. If you want to improve your CSA scores, it’s not about throwing another training module…